a) If the order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online, including the platform fee. b) If a customer cancels an order partially or returns an order, platform charges will not be refunded. c) Platform charges will be refunded in case of a full order cancellation d) For accounts whose return behavior does not adhere to our fair usage policy, platform fee will be non-refundable irrespective of order value*. *Order value is calculated after applying discounts/VAT/GST or any other applicable charges.